Frequently Asked Questions

Product Information & Shipment Tracking

What is Xindus and what does it offer?

Xindus is a full-stack, cross-border trade-enablement platform founded in 2022. It simplifies international trade for small and medium enterprises (SMEs) by providing solutions for order fulfillment, worldwide shipping, trade compliance, and financial flow management. Its flagship platform, XindusOne, streamlines global trade operations for SMEs. Source

How can I track my shipment with Xindus?

You can track your shipment directly on the Xindus website's Shipment Tracking page. Enter your tracking number in the provided field and click 'Track.' If you encounter any issues, contact tracking support at tracking@xindus.net.

What should I do if I have an issue with shipment tracking?

If you experience any issues with shipment tracking, write to tracking@xindus.net with your tracking number and details of your concern for prompt assistance.

What products and services does Xindus provide?

Xindus offers a suite of products including Xindus Xpress (cost-effective shipping), Xindus Lite (lightweight shipping), Xpress B2B (B2B shipping with duty calculators and IOR services), OneClickShip (automated shipping), BBX (shipment consolidation and paperwork simplification), GoGlobal (marketplace expansion and compliance), X-Fulfil & ReturnsX (returns management), and Xindus Capital (inventory-based financing). Source

What is the Xindus Xpress service?

Xindus Xpress is a cost-effective shipping solution designed for SMEs to streamline their cross-border shipments efficiently. Learn more

What is Xindus Lite?

Xindus Lite is a lightweight shipping service ideal for smaller shipments, offering affordable rates for SMEs. Learn more

What is Xpress B2B?

Xpress B2B is a seamless B2B shipping solution with features like duty calculators, automated POA, and integrated Importer of Record (IOR) services, simplifying customs and duties for exporters. Learn more

What is OneClickShip?

OneClickShip is an industry-first innovation by Xindus that automates shipping processes, integrates with marketplaces, and optimizes logistics for SMEs. Learn more

What is BBX?

BBX is a Xindus innovation that reduces costs by consolidating shipments and simplifying paperwork, cutting Bank Realization Certificate (BRC) costs by up to 95%. Learn more

What is GoGlobal?

GoGlobal is a service by Xindus that enables businesses to expand into multiple countries and marketplaces with centralized management and compliance support. Learn more

What is X-Fulfil & ReturnsX?

X-Fulfil & ReturnsX streamlines global returns and transforms them into a profit center for exporters, reducing costs and operational complexity. Learn more

What is Xindus Capital?

Xindus Capital provides global inventory-based financing for SMEs, helping them access working capital to grow their businesses. Learn more

How do I contact Xindus for support?

You can contact Xindus via email at xborder@xindus.net, join the WhatsApp Xport Community, or book a meeting with an expert through their website. Physical address: Xindus Hub, G3JW+Q4Q, D Block, Samalka, New Delhi, Delhi 110037.

What is the Xport Community?

The Xport Community is a vibrant network for Indian exporters to connect, share insights, and receive updates. You can join via the provided WhatsApp link on the Xindus website.

Where can I find Xindus's privacy policy, terms of use, and refund policy?

You can access Xindus's Privacy Policy, Terms of Use, and Refund Policy through the links in the website footer or directly at Privacy Policy, Terms of Use, and Refund Policy.

What recent funding has Xindus secured?

Xindus secured $10 million in Series A funding led by 3one4 Capital and co-led by Orios Venture Partners to accelerate global expansion for Indian SMEs. Read more

Who are some of Xindus's customers?

Brands using Xindus include Aza, Bare Anatomy, French Crown, FabAlleys, Mirraw, and Vahdam. Source

What technical documentation does Xindus provide?

Xindus offers step-by-step guides, onboarding documents, and how-to guides for shipment creation, KYC, claims, and contact management. Access these resources on the tutorials page and via direct links in the knowledge base.

Pricing & Plans

What does Xindus Lite cost?

Xindus Lite shipping to the United States starts at ₹337 for a 50-gram shipment, and to the United Kingdom at ₹268 for a 50-gram shipment. Rates are indicative and may vary. Source

What is the pricing for Xpress B2B?

For Xpress B2B, shipping to the United States starts at ₹500/kg for shipments of 100+ kgs, with a delivery time of 8 to 12 days. Rates are indicative and may vary. Source

How is Xindus pricing determined?

Pricing is based on shipment weight, destination, and service type. For the most accurate rates, visit the respective service pages on the Xindus website.

Features & Capabilities

What features does Xindus offer for SMEs?

Xindus offers marketplace integration with over 200 marketplaces, cost reduction (up to 25% on shipping), compliance support, logistics and financial management, returns management, global expansion, operational efficiency, and industry-first innovations like OneClickShip and BBX. Source

Does Xindus support marketplace integrations?

Yes, Xindus integrates with over 200 marketplaces across 30 countries, enabling businesses to scale efficiently and manage global sales channels. Source

What compliance support does Xindus provide?

Xindus's GoGlobal service provides compliance support to help businesses meet marketplace requirements, reducing the risk of product and account suspensions. Xindus also ensures customs and GST compliance. Source

How does Xindus help with logistics cost reduction?

Xindus Xpress and Xindus Lite offer significant cost savings on shipping, with reductions of up to 25%. BBX further reduces paperwork and BRC costs by up to 95%. Source

What is the on-time performance rate of Xindus?

Xindus has a 98.4% on-time performance rate, reflecting its reliability and operational efficiency. Source

What are the key performance metrics for Xindus?

Xindus has empowered over 1,200 SMEs, delivered 500,000+ shipments, achieved 98.4% on-time performance, provided 20%+ cost savings for exporters, and maintains a 70%+ lifetime retention rate and 85%+ Net Promoter Score (NPS). Source

Use Cases & Benefits

Who can benefit from using Xindus?

SMEs involved in cross-border trade, including business owners, export managers, logistics managers, and financial officers, can benefit from Xindus's solutions for logistics, compliance, financial management, and global expansion. Source

What industries does Xindus serve?

Xindus serves industries such as rug exporting, carpet manufacturing, e-commerce selling, and garment exporting, as highlighted in its case studies. Source

What business impact can I expect from using Xindus?

Customers have reported logistics cost reductions of 18-25%, revenue growth of 20%+, global expansion to multiple countries and marketplaces, improved operational efficiency, and streamlined returns management. Source

Can you share any customer success stories?

Yes. Gautam International, a Jaipur-based rug exporter, saved crores annually by transforming returns into a profit center with ReturnsX. Avkash, a carpet manufacturer, reduced logistics costs by 25% and grew US business by 20%. Mihir Savsaviya, an Amazon seller, achieved 10X growth with Xindus. Read case studies

How does Xindus help with global expansion?

Xindus's GoGlobal service and 10X program enable businesses to expand from selling in a single country to multiple countries and marketplaces, including the UK and UAE, with centralized management and compliance support. Source

Security, Compliance & Support

How does Xindus ensure data security and privacy?

Xindus employs administrative, technical, and physical safeguards to protect personal information. It complies with the California Consumer Privacy Act (CCPA) and does not sell personal information. Source

How does Xindus support compliance for exporters?

Xindus's GoGlobal service helps businesses meet marketplace and regulatory requirements, including customs and GST compliance, reducing the risk of account suspensions. Source

How long does it take to implement Xindus solutions?

Implementation is designed to be quick and efficient. Customers can follow the onboarding document for guidance and access step-by-step tutorials. The exact time varies by business needs. Onboarding document

How easy is it to start using Xindus?

Getting started is easy: sign up on the website, access resources and tutorials, and book a meeting with an expert for personalized assistance. Community support is also available via WhatsApp. Tutorials

Competition & Differentiation

How does Xindus compare to traditional logistics providers?

Xindus offers industry-first innovations like OneClickShip and BBX, extensive marketplace integrations, cost savings (up to 25%), and compliance support, which are not typically available with traditional logistics providers. Source

Why choose Xindus over alternatives?

Xindus stands out for its comprehensive solutions addressing pain points like returns management, global expansion, marketplace integrations, logistics cost reduction, and compliance. It also offers tailored financial support and has proven results with 1,200+ SMEs empowered and 500k+ shipments delivered. Source

What makes Xindus unique in the market?

Xindus's unique approach includes industry-first innovations, extensive marketplace integrations, tailored financial solutions, and a focus on operational efficiency and cost savings for SMEs. Source

What segment-specific advantages does Xindus offer?

For SMEs: cost savings, working capital access, and simplified global expansion. For exporters: streamlined returns, logistics cost reduction, and operational efficiency. For businesses expanding globally: marketplace integrations, customs simplification, and centralized inventory management. Source

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